Frequently Asked Questions
General FAQs
Where is Pointe Wellness Center located?
Pointe Wellness Center is located in Newport News, Virginia, and we proudly serve the Hampton Roads area. Our center offers a peaceful environment dedicated to promoting health and well-being for our clients.
Is there public transportation available to Pointe Wellness Center?
Yes, our location in Newport News is accessible by public transportation. We encourage clients to check local bus routes and schedules to plan their visits conveniently.
What are your hours of operation?
Our hours of operation vary based on appointments and class schedules. We offer flexible hours, including evening and weekend appointments, to accommodate our clients’ needs. Please check our website or call us directly for specific hours.
Do I need to make an appointment for services at Pointe Wellness Center?
Yes, appointments are recommended to ensure availability for all services, including yoga classes. You can book appointments online, call our office, or visit us in person to schedule your preferred time.
What should I bring to my first appointment?
For your first appointment, please bring any necessary health information, a form of ID, insurance card if applicable and payment information if you’re self-paying. For yoga, fitness classes or the Far Infrared Sauna, dress comfortably and bring a water bottle. If you’re visiting for a service like Neurofeedback or CranioSacral Therapy, you may also want to wear loose, comfortable clothing.
Do you accept insurance for mental health counseling and other services?
Yes, we accept most major insurances for mental health counseling services, including Anthem, United Health Care, Optima, Humana/Tricare, Aetna, and Optum. Unfortunately, we do not accept Medicare. We also accept some insurances for acupuncture. For services not covered by insurance, such as Functional Medicine and yoga, we offer self-pay options. You may also use a FSA or HSA card on many of our services.
Can I purchase a gift card for a friend or family member?
Absolutely! Gift cards are available for all of our services, including massage, acupuncture, yoga classes, and more. They make a thoughtful gift for anyone in Newport News or Hampton Roads who is looking to focus on their health and wellness.
Do you offer packages or membership options for your services?
Yes, we offer various packages and memberships, including personalized memberships. We also have introductory offers and monthly packages for many of our services, providing flexible options that support regular wellness routines.
Are there beginner-friendly classes available?
Yes, all of our classes are appropriate for a beginner but we also offer beginner-friendly classes, including Gentle Yoga, Yoga 101, and Chair Yoga. These classes are ideal for those new to yoga or anyone looking for a supportive introduction to fitness and mindfulness practices. Our experienced instructors are here to guide you through each step.
What payment methods do you accept?
We accept various forms of payment, including cash, credit/debit cards, and Flexible and/or Health Savings Accounts (FSAs/HSAs) for certain services. If using insurance, co-pays are due at the time of service. For self-pay services, payment is due upon appointment.
Is Pointe Wellness Center accessible for individuals with disabilities?
Yes, our facility is designed to be accessible for all clients, including those with mobility challenges. Please feel free to reach out to us if you have specific accessibility needs, and we’ll be happy to assist you.
Can I cancel or reschedule my appointment?
Yes, we understand that schedules change. Please give us at least 24 hours' notice if you need to cancel or reschedule your appointment to avoid cancellation fees. For yoga or fitness classes, we appreciate notice if you can’t attend.
Do you provide free consultations?
Yes, we offer a free Wellness Navigator Assessment, which is a one-on-one session to discuss your health goals and recommend services that fit your needs. This assessment is available to all clients and provides a great starting point for a personalized wellness plan.
Service Specific FAQs
What is the Wellness Navigator Assessment at Pointe Wellness Center in Newport News?
The Wellness Navigator Assessment is a free health consultation designed to assess your current health status, personal goals, and wellness needs. During this one-on-one session, our wellness experts provide a personalized service plan tailored to your lifestyle and goals. We offer recommendations on services like mental health counseling, nutrition coaching, yoga classes, and more. This service is a great starting point for Newport News and Hampton Roads residents looking to enhance their physical, mental, and emotional well-being.
How does Functional Medicine work at Pointe Wellness Center in Hampton Roads?
Functional Medicine at Pointe Wellness Center in Newport News takes a root-cause approach to managing health conditions like autoimmune disorders, hormone imbalances, and digestive issues. Led by Dr. Jennifer McCord, our Functional Medicine services focus on long-term health solutions that may include nutritional guidance, lifestyle changes, and supplemental support. This service is ideal for Hampton Roads residents seeking a personalized approach to chronic health issues.
What types of Mental Health Counseling do you offer in Newport News?
Pointe Wellness Center offers mental health counseling for anxiety, depression, trauma, and relationship issues, available to clients aged 16 and up. Our licensed therapists in Newport News provide one-on-one sessions focused on emotional well-being, self-awareness, and coping skills. We utilize evidence-based methods such as Cognitive Behavioral Therapy (CBT) and EMDR therapy for trauma. Counseling services are accessible to clients across Newport News and Hampton Roads.
How does NeurOptimal® Neurofeedback improve mental clarity and focus?
Our NeurOptimal® Neurofeedback sessions in Newport News provide a non-invasive brain training system that helps enhance focus, mental clarity, and emotional resilience. By using real-time feedback, this therapy can improve sleep quality, reduce stress, and assist with issues such as anxiety and ADHD. Neurofeedback is available for clients throughout Newport News and the Hampton Roads area who want to improve brain function naturally.
What are the benefits of CranioSacral Therapy at Pointe Wellness Center in Newport News?
CranioSacral Therapy (CST) at Pointe Wellness Center is a gentle, hands-on therapy aimed at reducing tension in the central nervous system. It’s ideal for those dealing with chronic pain, headaches, TMJ syndrome, and stress. Located in Newport News, our CranioSacral Therapy services support clients from Hampton Roads looking for a holistic path to wellness and balance through non-invasive techniques.
How does Reiki at Pointe Wellness Center support stress relief and healing?
Reiki at Pointe Wellness Center in Newport News is a calming, energy-based therapy that helps reduce stress, promote emotional healing, and improve sleep. Our Reiki Master channels healing energy using gentle hand placements, making this service suitable for clients of all ages. Residents across Newport News and the Hampton Roads area find Reiki beneficial for pain relief, emotional release, and mental clarity.
What can I expect from an Acupuncture session in Newport News?
Acupuncture at Pointe Wellness Center involves inserting thin needles at specific points to stimulate energy flow and promote healing. This practice helps relieve pain, reduce stress, and improve sleep quality. Our licensed acupuncturist in Newport News works with clients across Hampton Roads to address conditions like chronic pain, digestive health, and fertility support through customized acupuncture treatments.
How can Yoga and Group Fitness classes help me manage stress and improve fitness in Newport News?
Our Yoga and Group Fitness classes blend movement and mindfulness to support physical health and reduce stress. We offer classes such as Vinyasa, Chair Yoga, and Gentle Yoga, each led by certified instructors in Newport News. With options suitable for all experience levels, these classes are ideal for clients from across Hampton Roads who seek increased flexibility, strength, and emotional well-being.
What are the benefits of using the Far Infrared Sauna in Newport News?
The Far Infrared Sauna at Pointe Wellness Center provides a relaxing heat therapy that promotes detoxification, pain relief, and improved circulation. Sessions are available in Newport News for clients across the Hampton Roads area, with benefits like stress relief, improved skin health, and enhanced immune function. Our infrared sauna helps you unwind while supporting long-term wellness.
How can Nutrition Coaching support my wellness goals in Newport News?
Nutrition Coaching at Pointe Wellness Center offers a holistic approach to health, focusing on dietary and lifestyle changes to optimize well-being. Our Integrative Nutrition Health Coach works with clients in Newport News and Hampton Roads to address nutrition, energy levels, and chronic disease prevention. This coaching is perfect for anyone seeking personalized guidance to improve diet, fitness, and overall health.
What is Spiritual Coaching, and how does it benefit residents of Newport News and Hampton Roads?
Spiritual Coaching at Pointe Wellness Center guides clients toward a life of balance and purpose. Based in Newport News, our spiritual coaching service uses techniques like mindfulness and meditation to help you shift from fear to love, improve relationships, and find inner peace. It’s ideal for those across Hampton Roads seeking deeper self-awareness, clarity, and personal growth.Can I purchase gift cards for services at Pointe Wellness Center in Newport News?